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FAQ'S


 What forms of payments do you accept?

 We accept all major debit and credit cards, as well as Paypal express checkout and Klarna Pay.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@inhispresence.co.uk within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Stop by your neighbours in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at info@inhispresence.co.uk with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

  How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@inhispresence.co.uk

 What wax do you use?

We use 100% soy wax in our candles which is environmentally friendly and gives a cleaner and slower burn than paraffin wax.

 

Are your fragrance oils vegan friendly?

Our candles are made with vegan friendly and paraben free fragrance oils.

How can I get a custom scripture on my candle?

When adding your candle to cart, please choose your desired fragrance and choose ‘Custom’, for your scripture.  When checking out, please leave details of the scripture you would like ‘Special notes for seller’.  Please note that the candle label can only hold 1-2 verses.

My candle is broken, how do I return it?

 We do our best to ensure that your candle arrives to you protected, however if there are any damages within transit, we will replace or refund candle products damaged during delivery if photographic proof of damage is sent to us within 48 hours of delivery. Unfortunately we cannot refund or replace candles that have been used. 

 

 

 

What is your refund and shipping policy?

Please see our refund and shipping policy in our contact us page.